Precision Safety Reliability
Precisely Chosen. Securely Bought. Reliably Delivered.
RETURNS & REFUNDS
At AZIMUTH, we want you to feel confident with every purchase. If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 30 days of delivery so we can review the issue and help make it right.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 30 days of delivery.
To help us resolve your request quickly, we may ask you to provide:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the product and the problem
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Photos of the packaging, when applicable
Once your request has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances.
Incorrect or Missing Items
If you receive the wrong product, wrong variant, or an item is missing from your order, please contact us as soon as possible.
We may request photos of the items received and the shipping package to verify the issue. Once approved, we will work to provide an appropriate resolution, which may include a replacement or refund.
Orders Not Received
If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment.
If the tracking information shows the package as delivered but you have not received it, additional documentation or confirmation from the shipping carrier may be required before a refund or replacement can be approved.
Need Help?
Returns
Please do not send products back without contacting us first.
Depending on the product, supplier, and circumstances of your request, a physical return may not be required. If a return is necessary, our customer support team will provide you with the applicable return instructions and return address.
Products sent to an address without prior authorization may not be eligible for a refund.
Refunds
If your refund is approved, it will be issued to your original payment method.
After the refund has been processed, your bank or payment provider may require additional time to post the funds to your account.
Original shipping charges, when applicable, may not be refundable unless the refund is related to an error with your order or a defective or damaged product.
Need Help?
If there is a problem with your order, please contact us before taking any further action. Our team will review your request and work with you to find an appropriate solution.
Return eligibility may vary depending on the product and circumstances. Please contact us before initiating any return so our team can review your request and provide the appropriate instructions.
AZIMUTH
Precision in our choices. Safety in your purchase. Reliability in every experience.